1. Unhook the hook

We will use tools to remove the hooks so as not to damage the items you have entrusted to us.

2. Replacing the hook

Attach the appropriate size hook and replace it with a new one.

With prolonged use, the hook and eye will wear out and become less secure.

If you feel any discomfort, please feel free to contact us. We will replace it so that you can use it comfortably for a long time.

-Repair process-

• Hook replacement is free of charge.
  (There may be a charge for older products that are more than 10 years old.)
  
• Please note that repairs take approximately two days to one week from the time we receive your item.
• If you would like to request repairs by delivery, please contact us in advance by phone or email (with an attached image) before sending the product.
• Please clearly state the following: 1) Name 2) Phone number 3) Return address 4) Repair area
• We will contact you once the repair is complete.
• The customer is responsible for the round-trip shipping costs.